FAQ

Cleaning Services

Cleantastic is serious about security. We provide honest and reliable people you can trust.

We are exceptionally careful when selecting our franchisees and the people who enter your premises. Our selection process for cleaners includes:
All franchisees and their workers are required to undertake Ministry of Justice security checks and clearances before they may enter any site.

Our intention is that the Cleantastic commercial cleaner in your workplace will be an honest, secure and reliable individual who leaves your workplace a lot cleaner than they found it – after all, your workplace is our workplace.

All franchisees and their workers are security checked through the Ministry of Justice. There is also a very strict customer confidentiality clause in their franchise agreement to give you comfort that whatever information they see on your premises is not shared outside.

Commercial cleaning companies should have public liability insurance. All Cleantastic franchisees carry, as a minimum, $10 million of public liability insurance.

Commercial cleaning companies should have public liability insurance. All Yes. It is compulsory that all have cover of $10,000,000. A copy of our policy is available upon request.

No. Cleantastic does not require fixed-term contracts – unless of course you want one.

We value the opportunity to be your service provider and along with our quality guarantee, back ourselves to be with you as long as you need cleaners. However, our terms and conditions do request 1 month’s notice by either party.

Yes. Every one of our customers receives regular visits or calls from one of our team.

We have developed our own range of Cleantastic chemicals. The Cleantastic range is environmentally friendly, carries the Environmental Choice NZ tick of approval, and are NZ Food Safety Authority approved.

They are also colour coded to support our cross-contamination controls.

We can arrange to supply any and all consumables for you if you wish. These will simply be on-charged as a disbursement, separate to the cleaning fee.

Franchise Business

Good commercial cleaning is about keeping workplaces healthy and safe. Businesses want to make sure their place is a healthy environment for their team to work and for their customers to visit.

It’s the basic cleaning requirement of almost every business in every town and city – and it’s an extraordinarily large market. It typically involves emptying bins, vacuuming carpets, cleaning bathrooms and dusting. It’s a basic but essential service that’s resilient even in economic downturns.

It’s your own business that does commercial cleaning. We develop motivated individuals to become successful business owners.

When you purchase a franchise you get the right to use the Cleantastic commercial cleaning business system, name, support and technical expertise.

You’ll receive comprehensive training, equipment, uniforms, business cards and manuals. In fact, you’ll have everything you need to get started, including a client base. You choose the size of the business you would like to start with.

We believe it’s because we give our clients what they really want – a professional cleaning service carried out by well-trained people who take pride in their work.

But just as importantly, we work with our franchisee to help them become successful business owners.

There are a variety of sizes of franchise available to buy at differing levels of turnover. Both part-time and full-time options are available. See our information pack for more details and ask to talk to one of our support team.

Only franchises that pass the scrutiny and testing by the Franchise Association are allowed to join. This gives you security and peace of mind. We are also bound to follow the Franchise Associations rules and code of ethics – all designed to protect you.

Yes. Like most franchise systems we charge an ongoing royalty and administration fee. We keep our fees to a minimum – that way you are earning more. These are detailed on the information pack, and will also be discussed with you.

Not necessarily. If you currently have a vehicle that is suitable as a cleaning business vehicle, we recommend you use what you have. Cleantastic understands that starting your own business has costs associated with it. Minimising those start-up costs where possible makes sound business sense.

Cleantastic provides a specific written guarantee* that you will be offered a set amount of work over a set period. If Cleantastic cannot provide the set amount of work to you at any time during the set period, Cleantastic will pay you as though you had been provided with the work. There are of course some conditions that apply to the guarantee. The guarantee is subject to the terms of the franchise agreement and will be fully explained to you by a member of the Cleantastic team before you enter into a franchise agreement.

We don’t make you wait and wait – our payments are made monthly.

Lots of our franchisees take the business on part-time to start. It’s actually better to start small and grow. Become really good at what you do first so you can minimise the risk. Then grow as big as you like.

Yes. Many of our franchisees employ workers to help with their business. Progress is always good. Of course the system works best when the owner is constantly involved with the operations of the business.

We will also provide you with guidance and training to ensure you are compliant with NZ labour laws.

Yes, and we will help quote and write the quote and specifications for you at no charge.

Yes this is possible. We will not stand in the way if you want to move on from the business. However do consider that buying a franchise is a longer-term investment – its important to put a decent amount of time into the business to reap the full rewards. When the time comes to sell you can find your own buyer and negotiate your own price; we don’t make you sell the business back to us. We will help you through the process. A transfer fee is payable.